Channels: mobile messaging

Two-way texts that reach every employee.

Text frontline and deskless teams from HRIS-driven audiences, get replies back, and see who you reached.

SMS
Integration details
Category
Channels: mobile messaging
Connection
Two-way text messaging
Setup
Days, not weeks
Security
SOC 2, ISO 27001, GDPR
Built by
ChangeEngine
Read the FAQ →
Trusted by People teams at
What connects

The data your programs run on.

SMS reaches every employee with a phone, including people with no company email or app. ChangeEngine sends two-way texts targeted from your HRIS, and replies come back to your team.

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Fields you can use

Mobile numbers, names, location, role and shift group from your HRIS. Merge tags personalize each text.

You stay in control

ChangeEngine checks who has a number before anything sends, a person publishes every text, and people can opt out.

Who sees it

Editors only see what their role allows, and every change is logged.

Triggers

Events that start programs on their own.

When something changes in your system of record, the right people hear about it on the right channel. Nobody on the People team presses send.

New hire

A welcome text with first-shift details and a link to the hub, before day one.

Urgent update

Weather closures and safety notices reach the right sites in minutes.

Reply

Employees can text back, and replies come to your team.

Reminder

Benefits deadlines and training due dates, with one follow-up to people who missed it.

Survey

A short pulse survey link for teams who never open email.

Results

Delivery and clicks roll up by site, role and manager.

What you can do

Six jobs your team stops doing by hand.

Two-way by default

Employees can reply, and your team sees the answers.

Number check first

See who has a mobile number before you send, and fill the gaps.

Built for urgent news

Closures and safety updates reach the right sites fast.

Links to the hub

Every text can open your employee hub, no login needed.

One draft, every channel

Convert an email into a text without starting over.

Proof of reach

Delivery and clicks by site, role and manager.

In detail

How it works, in practice.

Reach the people email misses

Frontline, hourly and field teams often have no work inbox. Texts reach them on the phone they already carry, targeted by site and role.

Conversations, not broadcasts

Two-way SMS lets people reply with questions, and your team answers from one place.

Pairs with WhatsApp and the hub

Use SMS for everyone with a number, WhatsApp where people prefer it, and link both to your hub.

Setup

Live in about two weeks.

Your services team runs the setup with IT. When you need something that is not in the box, your forward deployed engineer builds it.

Meet the forward deployed engineer →
01

IT approves the connection

We confirm the setup with your team and IT on a call, and send the checklist ahead of time.

02

We map your fields together

We connect your HRIS so audiences and contact details come from live employee data.

03

Programs go live

You send a test to yourself, then publish your first real message.

IT and security

Why IT says yes.

Your People team moves fast. Your IT team keeps control of every connection.

Certified

SOC 2 and ISO 27001. GDPR compliant, with data residency in the US, EU or Canada.

Access

Single sign-on over SAML or OAuth, with optional two-factor authentication for editors.

Provisioning

SCIM provisioning, and content shown by HRIS attributes like role, location and employment type.

Encryption

Employee data is encrypted in transit and at rest, and editors only see what their role allows.

Governance

Word-level audit logs, role-based editors, and AI providers contractually barred from training on your data.

Your domain

Run your hub on your own subdomain, like central.yourcompany.com, with a couple of DNS records.

SOC 2 certified
SOC 2
ISO 27001 certified
ISO 27001
GDPR compliant
GDPR
FAQ

Questions teams ask before they connect

Can employees reply to texts?

Yes. SMS in ChangeEngine is two-way, and replies come back to your team.

Where do the phone numbers come from?

From your HRIS. ChangeEngine checks who has a number before anything goes out.

Can we turn an email into a text?

Yes. Convert an existing email into an SMS without rewriting it.

Can people opt out?

Yes. Employees can opt out of texts, and ChangeEngine respects it on every send.

Do we need a separate texting tool?

No. SMS sits inside ChangeEngine alongside email, Slack/Teams, WhatsApp and the hub.

Is it secure?

Yes. ChangeEngine is SOC 2 and ISO 27001 certified and GDPR compliant.

Run it from your existing AI

Ask ChatGPT, Claude, Gemini or Copilot to do the work.

The ChangeEngine MCP connects the assistant your company already approved. Build audiences from this integration's data, draft a send or pull last week's read rates in plain words. A person on your team publishes every send.

Explore the ChangeEngine MCP →
Related integrations

Works well alongside

google-chat,mobile-push,whatsapp,bamboohr,outlook,claude
Built on your data

The products your integrations power

See ChangeEngine running on your own data.

Bring your HRIS and your channels. We will show you your first program, built in front of you.