Connect with frontline and deskless employees through intelligent, AI-powered text messaging.
Send proactive SMS communications, answer questions automatically, and escalate conversations to your People Team when needed.
"I took a deep dive into several of our CE sends and found 40% clickthrough rate for SMS! Very helpful to have a summary of most engagement-effective days and times for sending communications."
Kathy Guerin Short
"ChangeEngine has transformed how we communicate across our organization. It’s helped us elevate engagement, meet teams where they are, and bring our people strategy to life with clarity, consistency, and care. It’s more than a platform; it’s a true partner in creating meaningful connections."
Angela Briggs-Paige Short
"The platform has helped us streamline communication, drive engagement, and bring consistency to our frontline workers across 44+ properties in 15 states. Two years in, we truly can’t imagine operating without it."
Sara Hammond Short
Yes. Employees can reply to any message, ask questions, and interact with the SMS Agent in a natural conversation.
If a question requires human review or escalation, the Agent automatically flags it and your team can jump into the conversation instantly.
Yes. As more employees interact with the system, the Agent learns common questions and improves its responses.
Yes — users can quickly find the right asset using intuitive search and filters, so no one wastes time hunting through folders.
All messages are securely stored, auditable, and managed with opt-in/out compliance controls.
Employees can opt in through onboarding workflows, HR system syncs, or by confirming consent via their first message.
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