Channels: Microsoft 365

Every Outlook send, to exactly the right people.

Replace stale distribution lists with HRIS-driven audiences, design email that renders properly in Outlook, and see who opened and clicked.

Outlook
Integration details
Category
Channels: Microsoft 365
Connection
Sends to Outlook inboxes
Setup
Days, not weeks
Security
SOC 2, ISO 27001, GDPR
Built by
ChangeEngine
Read the FAQ →
Trusted by People teams at
What connects

The data your programs run on.

Outlook is where most office-based employees read company email. ChangeEngine sends designed, personalized emails and newsletters to Outlook inboxes, and replaces distribution lists that IT keeps current by ticket.

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Fields you can use

Audiences from your HRIS: department, location, manager, role, start date and custom fields. Personalization with merge fields like first name and manager.

You stay in control

Every email is previewed and test-sent before a person publishes it. Follow-ups go only to people who missed the first send.

Who sees it

Editors only see what their role allows, and every change is logged.

Triggers

Events that start programs on their own.

When something changes in your system of record, the right people hear about it on the right channel. Nobody on the People team presses send.

Start date

New hires get a designed welcome email in Outlook before day one, with their manager copied in.

All-staff update

Company news goes to an HRIS audience instead of a distribution list, so leavers do not get it and new hires do.

Missed it

People who did not open the first email get a follow-up a few days later, and nobody else does.

Newsletter day

Your weekly or monthly newsletter goes out designed and on brand, with sections people can scan.

Policy change

Only the people a policy applies to receive it, by location and employment type.

Results

Opens and clicks roll up by team, site and manager for every send.

What you can do

Six jobs your team stops doing by hand.

Audiences instead of distribution lists

Segments come from your HRIS and fix themselves, so new hires are in on day one and leavers drop out on their last.

Emails that look designed

Build branded emails and newsletters without code, and preview them before anything goes.

Personal at scale

Merge first name, manager and location into every email so a company update reads like it was written for one person.

Follow-ups to only the people who missed it

Resend automatically to people who did not open, instead of emailing everyone twice.

One draft, every channel

The same message can go to Outlook, Teams, text and the hub without a rewrite.

Proof of who read it

Opens and clicks by team, location and manager, ready for leadership.

In detail

How it works, in practice.

Audiences from your HRIS, not lists

Every Outlook send targets people by department, location, manager, role or start date, straight from your HRIS. New hires are included on day one and leavers drop out on their last, without anyone editing a list.

One draft, every channel

Write once and send to Outlook alongside Microsoft Teams, text and your hub. Each channel gets a version that fits it, and follow-ups go only to the people who missed the first send.

Proof of who it reached

Delivery, opens where the channel reports them, clicks and replies roll up by team, site and manager, so you can show leadership what landed and fix what did not.

Setup

Live in about two weeks.

Your services team runs the setup with IT. When you need something that is not in the box, your forward deployed engineer builds it.

Meet the forward deployed engineer →
01

IT approves the connection

IT approves the sending setup and SSO. We walk through it on a call and send the checklist ahead of time.

02

We map your fields together

We connect your HRIS so Outlook audiences come from live employee data, not distribution lists.

03

Programs go live

Your team sends a test to themselves, previews it in Outlook and publishes the first real send.

IT and security

Why IT says yes.

Your People team moves fast. Your IT team keeps control of every connection.

Certified

SOC 2 and ISO 27001. GDPR compliant, with data residency in the US, EU or Canada.

Access

Single sign-on over SAML or OAuth, with optional two-factor authentication for editors.

Provisioning

SCIM provisioning, and content shown by HRIS attributes like role, location and employment type.

Encryption

Employee data is encrypted in transit and at rest, and editors only see what their role allows.

Governance

Word-level audit logs, role-based editors, and AI providers contractually barred from training on your data.

Your domain

Run your hub on your own subdomain, like central.yourcompany.com, with a couple of DNS records.

SOC 2 certified
SOC 2
ISO 27001 certified
ISO 27001
GDPR compliant
GDPR
FAQ

Questions teams ask before they connect

Does ChangeEngine replace Outlook?

No. People keep reading email in Outlook. ChangeEngine decides who gets what, makes it look good and tells you whether it landed.

Can we stop using distribution lists for company news?

Yes. Audiences built from your HRIS replace all-staff lists for people comms, and they stay current on their own.

Can we see who opened an email?

Yes. Opens and clicks are reported for every email send, by team, location and manager.

Can the same message also go to Teams?

Yes. One draft can go to Outlook, Microsoft Teams, text and your hub.

Is it secure?

Yes. ChangeEngine is SOC 2 and ISO 27001 certified and GDPR compliant, with SSO over SAML or OAuth.

Can we draft emails from Copilot?

Yes. Connect Microsoft Copilot to the ChangeEngine MCP and ask it to draft and schedule an email. A person publishes every send.

Run it from your existing AI

Ask ChatGPT, Claude, Gemini or Copilot to do the work.

The ChangeEngine MCP connects the assistant your company already approved. Build audiences from this integration's data, draft a send or pull last week's read rates in plain words. A person on your team publishes every send.

Explore the ChangeEngine MCP →
Related integrations

Works well alongside

microsoft-teams,sharepoint,microsoft-365,workday,microsoft-copilot,sms
Built on your data

The products your integrations power

See ChangeEngine running on your own data.

Bring your HRIS and your channels. We will show you your first program, built in front of you.