Every hire, promotion, transfer and exit changes who should get your message. ChangeEngine builds your audiences straight from your HRIS, so they update themselves. No IT tickets, no spreadsheets, no hoping it landed. Managers hear it first, and every employee gets it 1:1 on the channel they actually read.
HR and Comms teams describe it the same way on almost every call: the list lives in Outlook, IT owns it, and nobody can say who's actually on it. So you hit send and hope.
A new hire or a promotion means a ticket to IT. The list gets fixed when the ticket gets picked up, sometimes weeks later.
Leaders first, then every manager with direct reports. Someone exports from the HRIS, splits it in Excel and pastes it into Outlook in batches.
Field and shift teams don't have work email, so the message gets forwarded to a supervisor and, if you're lucky, read out at the start of a shift.
A typical two weeks with IT-managed lists. Swap in a new hire, a transfer or a site that just opened.
Promoted in the HRIS
Priya moves up to shift supervisor. Workday knows. Outlook doesn't.
HRTicket filed
HR asks IT to add her to the supervisors list and take her off the crew list.
HRITSupervisor update goes out
Talking points for a benefits deadline go to the supervisors list. Priya isn't on it.
CommsHer team asks her about it
Twelve direct reports have questions. She's hearing about it for the first time, from them.
Manager"I never got that"
Comms re-sends by hand to the people who spoke up. Nobody knows who didn't.
CommsList updated
The ticket closes. The message it was needed for went out 11 days ago.
ITWorkday, ADP, UKG, Dayforce, Rippling and 75+ more. IT approves the connection once, then steps out of the list business.
Department, location, job title, manager, start date, language, employment type. Preview exactly who's in it before you send.
Every hire, promotion, transfer and exit syncs from your HRIS. Your segments change when your org does.
Email from your own domain, Teams, Slack, SMS or WhatsApp. One audience, every channel.
Your supervisors have email or Teams. Most of their teams don't. Today that means forwarding a message and hoping it gets read out at the next shift huddle. ChangeEngine sends managers the talking points first, then sends the same update 1:1 to every direct report by text, WhatsApp, Teams or email. Nothing gets lost in the retelling.
The worst version of a cascade is the manager caught like a deer in headlights. Sequence it so they're the first to know, not the last.
Each manager gets the update, a one-page FAQ and a preview of what their team will see, before their team sees it.
Personalized by name, role, site and language, and sent on the channel each person actually reads.
Managers get a short list of who hasn't opened it yet, while automatic follow-ups go to those same people.
Every change is a ticket. HR can't see who's on the list, and nobody finds the gap until someone says they never got it.
They rebuild from directory fields on a refresh cycle. A field that doesn't match what HR keeps quietly drops people, and it's still email only.
The fields HR already trusts, synced automatically, previewed before every send, and usable on every channel, including for people with no inbox.
For HR and Comms sends, yes. Segments are built from your HRIS and update on every sync, so nobody maintains lists by hand. IT can keep its own lists for everything else.
Any field you share from your HRIS: department, location, job title, manager, start date, language, employment type and custom fields. There's no limit on the number of segments.
The next HRIS sync updates every segment they belong to. A start date can also trigger an onboarding journey automatically.
Managers get the update and talking points first. Then each direct report gets their own message by text, WhatsApp, Teams or personal email, using the contact details in your HRIS.
No. Messages come from your own email domain and senders, in your branding. Nobody downloads anything or logs in.
Yes. Delivery, opens and clicks by person, team, manager and site, plus automatic follow-ups for anyone who hasn't opened it. For SMS we track delivery, not reads.
Approve the HRIS connection and SSO. ChangeEngine is SOC 2, ISO 27001 and GDPR compliant, and only reads the fields you choose to share.
See your own org turned into segments that keep themselves current.
