HR Knowledge Agent

Fewer repeat questions in the People inbox.

Employees ask in Slack/Teams, SMS or the hub and get an instant answer drawn only from your approved policies, with a link to the source.

24/7answers in Slack/Teams, SMS and the hub
0answers from the open internet
Daysto launch, not months
Trusted by teams at
AirbusHubSpotNextdoorConstellation BrandsLife360e.l.f. BeautyGirl ScoutsWorld Central KitchenIntegral Ad ScienceKlein Tools
Why the People inbox overflows

The same five questions, all day, every day.

Paydays, PTO, benefits and leave. The answers are in the handbook, but nobody can find them, so they ask you.

Repetitive

Hours lost to the same questions

Your team answers instead of building programs.

Buried

The handbook is 80 pages

Employees give up searching and send a DM instead.

Risky

Public chatbots guess

Generic AI makes up policy. That's a compliance problem.

How it works

Upload your policies. Answers start today.

01

Upload your docs

Handbooks, benefits guides and policies.

02

Set permissions

Scope content by department, role or region.

03

Let people ask

In Slack/Teams, SMS or the employee hub.

04

See what they ask

Question trends and deflection, by topic.

Secure sign-in and document access
Product tour

Policy-grounded answers, wherever people work.

Cited answers
In the hub
Governance
Insights
On any phone
Answers with the source attached

Answers with the source attached

Every answer links to the exact policy, so people can trust it.

  • Only your approved documents
  • Links to the source section
  • Says so when it doesn't know
Ask anything, in the employee hub

Ask anything, in the employee hub

The same agent powers Ask anything in Employee Hub AI.

  • Suggested questions
  • One answer across every surface
  • Branded to you
Right answer for the right person

Right answer for the right person

Policies scoped by department, role or region, with version control.

  • Role-based content
  • Versioned policy uploads
  • SSO and permission mapping
See what people are confused about

See what people are confused about

Recurring question themes tell you which policy needs a clearer comm.

  • Top question themes
  • Deflection analytics
  • Gaps in your documentation
Answers in their pocket

Answers in their pocket

Frontline and remote employees ask from their phone, with no app and no login.

  • Works from a text or a hub link
  • Same cited answers everywhere
  • Escalations reach a person fast
The magic moment

A leave question, answered and cited in seconds.

An employee in California asks about paid family leave. The agent answers from the right state policy, cites the section, and the deflection counter ticks up.

  • Answered from your approved policy
  • Cited to the exact section
  • One fewer ticket for your team
HR Knowledge Agent · in Slack/Teams
Do I qualify for paid family leave in California?
Yes. California employees with 12 months of service qualify for up to 8 weeks of paid family leave through the state program, and Twincrest tops up to 100% of pay for the first 4 weeks.
Source: Leave Policy, section 4.2 · California addendum · updated Sep 2026
Questions answered without a ticket this month1,318
Where it answers

Wherever your people already ask.

By text

By text

For people with no work email.

Policy FAQs

Policy FAQs

Generated from your documents.

Compliance guides

Compliance guides

Security and policy explainers people read.

Benefits partners

Benefits partners

Answers that point to the right provider.

Handbooks

Handbooks

Turned into answers people can find.

Enablement playbooks

Enablement playbooks

Training content the agent can cite.

How teams run it

One module, the whole suite behind it.

Real programs from ChangeEngine customers. Each one starts here and pulls in the rest of the platform.

Fast-growing software company

Hub, HR agent and onboarding live in 10 weeks

  1. Hub AIEmployee hub with an Ask the People Team agent
  2. Knowledge AgentSlack/Teams 'open a ticket' requests route to the agent first; escalations post to the HR channel
  3. JourneysJourneys fire on offer signed and start date, split by new hire, leader and hiring manager
  4. RecognitionBirthday notes from the CPO by email and Slack/Teams DM
  5. SurveysQuality of hire survey to hiring managers
Live in 10 weeks. Their last intranet estimate was 6 to 9 months.
Benefits enrollment

Open enrollment that only chases the people who haven't enrolled

  1. HRISPull the live list of employees who haven't enrolled yet
  2. OrchestratorLaunch email to everyone, then automatic follow-ups only to non-openers
  3. SMSText reminders for hourly staff with no work inbox
  4. Knowledge AgentBenefits questions answered from the plan documents, around the clock
  5. SurveysTwo-question pulse once the window closes
No more blasting the whole company three times to reach the last 20%.
Fitness brand with 900 managers across its clubs

Recognition run by managers, not just HQ

  1. HRISClub and manager data synced from the HRIS
  2. Hub AIA recognition hub built for 900 managers
  3. RecognitionManagers recognize their teams from work or personal email
  4. AnalyticsUsage by club and region
Went from one program to three apps in six weeks, without buying a separate recognition tool.

Knowledge intelligence that scales

Full-content search

Answers come from the body of every document, not just titles.

Question trends

See what people ask most, week by week.

Topic engagement

Which policies get read, and which get skipped.

Section-level insights

Pinpoint the paragraph that keeps causing questions.

Deflection analytics

See how many questions never became a ticket.

Continuous learning

Gaps in your docs surface so you can fix them fast.

What customers say

From teams running it today.

"ChangeEngine has been a true game-changer for our organization. We've never been more aligned or efficient in reaching our staff."

Skylar G.HR Project Specialist

"It strengthens clarity, builds trust and drives impact across the entire organization."

Anthony C.Founder & Chief Employee Experience Officer

"The AI tools with ChangeEngine are truly a valuable asset for our operational workflows."

Alexis T.Senior People Operations Generalist

"The platform has helped us streamline communication, drive engagement and bring consistency to our frontline workers across 44+ properties in 15 states."

Sara H.Vice President of Human Resources

"I'm honestly loving how I can automate pretty much everything, from onboarding to offboarding, birthdays and weekly events."

Janette C.People Operations Specialist

"I can finally organize all our programs and visualize moments and communications in a single platform, and give visibility to the C-suite."

Julie R.Chief People Officer
Customer stories

See it running at real companies.

Short videos from customers using ChangeEngine every day. Scroll for more.

Ethos Risk video case study▶

Ethos Risk

Ethos Risk uses AI to turn complex policies into clear manager comms, reducing overload and speeding up content creation.

Rose Paving video case study▶

Rose Paving

Rose Paving uses AI to turn complex, role based bonus plans into clear one page summaries, improving understanding and reducing HR follow ups.

Ethos Risk video case study▶

Ethos Risk

Ethos uses AI to transform 50 page training manuals into mobile friendly videos and quizzes, delivering modern learning without losing depth.

MadRag video case study▶

MadRag

MadRag uses SMS to reach employees across 14 states when email falls short. Ensuring payroll readiness and zero “where’s my paycheck?” calls during emergencies.

Positive Development video case study▶

Positive Development

Positive Development uses segmentation and AI inside ChangeEngine to eliminate manual HRIS work. Saving hours per comm and freeing the People team to focus on strategy.

Cart.com video case study▶

Cart.com

Cart.com drove a 99% open enrollment action rate using segmented, multi-channel comms. Removing enrolled employees from follow-ups to maintain urgency without noise.

Works with your stack

Every channel. Every HRIS.

75+ HRIS and ATS integrations. HR updates the HRIS once and every audience follows, delivered where your people already are, with no new login.

OutlookGmailSlack/TeamsSharePointSMSWhatsAppPushQR posters
Workday
ADP
BambooHR
UKG
Dayforce
Rippling
HiBob
SAP
Oracle
Paylocity
Gusto
60+and more
AI-native

Run it from your existing AI.

Connect ChangeEngine to the AI assistant your team already uses, like ChatGPT or Microsoft Copilot, and ask for what you need in plain words. Every action is listed on our MCP page.

See every MCP tool →
Upload our 2027 benefits guide and make it answerable by everyone in the US.
What were the top HR questions this month?
Which questions did the agent fail to answer?
Draft an FAQ comm from the five most-asked PTO questions.

One AI platform that replaces up to five HR tools.

Comms, journeys, content, recognition and listening, on one data model with one login for your team and none for your employees.

Communication OrchestratorEmail tools and newsletters
Journey BuilderOnboarding spreadsheets
AI Content StudioDesign agencies
Surveys & ListeningSurvey tools
Recognition + E-giftingRecognition platforms
Employee Hub AIIntranets
FAQ

Questions we hear most

Does it pull from the public internet?

No. It answers only from the documentation you upload and approve.

How is access controlled?

Admins scope policies by department, role or region, with SSO and permission mapping.

What if it can't find an answer?

It points employees to related policy sections or the right contact.

How long does setup take?

Most organizations launch in days. Upload your docs, set permissions and it starts answering.

Can it answer in other languages?

Yes. Employees can ask and get answers in the language they're most comfortable with.

How is it different from Employee Hub AI?

The agent is the engine behind Ask anything in the hub. On its own, it answers the same questions in Slack/Teams and SMS.

Works even better with

The rest of the platform

See it on your own brand.

Get a 30-minute walkthrough built around your programs, or start a hub yourself right now.

Free to start. No credit card.