Solutions / Programs / Change Management

Change management communications

Change that lands on every team, in every language, on time.

Reorgs, new systems, new offices, new policies. ChangeEngine plans the rollout, drafts every message in your brand, briefs managers first, reaches every team on the channel they read, then shows you where it's sticking and where it isn't. From our app, or the AI assistant you already use.

Leaders first, then everyone · Adoption tracked by team
Works insidethrough the ChangeEngine MCP
An HR leader walking a group of managers through a rollout plan on a wall of sticky notes
✦
System switch, rollout status
on track
T-14
Leaders and 86 managers briefed with talking points
T-0
Go-live note to 2,400 people in English and Spanish
T+3
112 how-to questions answered by the HR agent
T+10
Nudges to 190 people who haven't logged in yet
Trusted by teams at
Airbus logo
HubSpot logo
Nextdoor logo
Constellation Brands logo
e.l.f. Beauty logo
Life360 logo
Integral Ad Science logo
Better Business Bureau logo
TruGreen logo
Palfinger logo
Semtech logo
Cart.com logo
Users love us on G2
Why change stalls

The announcement goes out. The change doesn't happen.

Most change fails in the gap between the all-hands and the Monday after. Managers hear it with everyone else, people get one email they don't read, and nobody can tell which teams are on board until it's too late.

Managers

Managers find out with their teams

Leaders get a briefing and talking points days before, so they can answer questions instead of asking them.

Reach

One email doesn't reach everyone

Desk, field and frontline teams get it on the channel they actually read, in their language.

Proof

Nobody knows if it landed

See reads, actions and sentiment by team, and follow up only where it's needed.

One change, start to finish

How a system switch reaches 2,400 people in two countries

A typical rollout, drafted from one prompt. Swap in a reorg, a policy change, a new office or a leadership announcement.

T-14 days

Leaders briefed

The why, the timeline and talking points to every people manager.

TeamsLeaders and managers
T-7 days

Heads-up to everyone

What's changing, when and what it means for each team.

EmailSlack
T-3 days

How-to drip starts

Quick-start guides and short videos by role.

EmailHub
Go-live

It's live

A short note on every channel, with the hub link and FAQ.

SMSTeams
T+3 days

Questions answered

The HR agent answers from your FAQ and routes the rest.

HR agentAutomated
T+10 days

Nudge who's behind

Reminders only to people who haven't taken the first step.

SMSAutomated
T+30 days

Did it stick?

A pulse by team, and a readout for leadership.

SurveyLeaders and managers
EmployeeLeaders and managersAutomatedEvery step branches by team, role, location and language.
Explore the Communication Orchestrator →
How it works

Describe the change. Review the plan. Roll it out.

01

Describe it

Tell the engine what's changing, who it affects and when.

02

Review it

The plan, leader briefing, announcements, how-to guides and FAQ arrive drafted in your brand. Edit anything.

03

Run it

Sends go out by team, role, location and language from your HRIS. Questions route to the HR agent.

04

Prove it

See adoption by team, and who still needs a nudge.

See AI Content Studio →
✦
Change rollout, drafted
in 2 min

"We're moving payroll and time off from ADP to Workday on March 2. 2,400 people in the US and Mexico. Managers first. Spanish for the plants."

PLAN
Leaders T-14, everyone T-7, how-to drip T-3, go-live, nudges T+10
DRAFT
Leader briefing, announcement, quick-start guide, FAQ, go-live text
WHO
2,400 people, 214 managers, from your HRIS
SEND
Email and Teams for offices, SMS in Spanish for the plants
TRACK
First logins by team, nudges to anyone behind
Every kind of change

Reorgs, new systems and new ways of working, covered

Org changes, software rollouts and return to office all run on the same engine and the same timeline: brief leaders first, tell everyone clearly, answer questions, then prove it landed.

Change journey shown across a laptop and phone
Org change

Reorgs, new leaders, policy changes

•Leaders and managers briefed before anyone else
•One story for every team, in every language
•Questions answered by the HR Knowledge Agent
•Pulse checks to see how it's landing
Campaign introducing Microsoft Teams on a laptop
New systems

Software rollouts and tool switches

•Countdown, go-live and how-to drips by role
•Quick-start guides and FAQs before day one
•Nudges only to people who haven't logged in
•Adoption by team, shared with IT
Watch: Ethos Risk turns dense training into SMS campaigns →
Welcome-back campaign for a return to the office
New ways of working

Return to office, hybrid and moves

•Clear hybrid and in-office guides
•Welcome-back events, perks and site info
•Manager talking points for team norms
•Office-by-office updates from your HRIS
Watch: Dealpath aligns every office with its refreshed identity →
Real output

What a change rollout actually looks like

Examples built in ChangeEngine for our sample brand, Twincrest. Every piece drafted from one brief, in your brand.

Change journey visuals across email, poster and phone

Change journey visuals

One look and one story for the whole rollout.

Manager toolkit with transition talking points

Manager toolkits

Talking points and FAQs so managers lead the conversation.

Automated check-in reminders during a change

Check-in reminders

Follow-ups that go only to people who need them.

Quick-start guide and FAQ for a new tool

Quick-start guides

The first five things to know, before go-live.

Branded hybrid and in-office guidebook

Hybrid and office guides

Clear norms for where and how people work.

Urgent update designed for fast, clear reading

Urgent updates

When plans change fast, everyone hears it fast.

Employee Hub AI

One place for everything about the change

Every rollout gets a home on the Employee Hub: the why, the timeline, how-tos and the FAQ, always current. People open it from a text, a Teams post or a QR code, and the HR agent answers what the FAQ doesn't.

✓The latest version, always, so nobody works off an old email
✓Personal to each person's team, role and location
✓HR Knowledge Agent answers questions from your FAQ and policies
✓Shows each person only the steps that apply to them
Build a hub freeFree to get started
Twincrest hub
✦ Ask anything
Workday go-live
Morning, Ana
Go-live in 5 days · 2 steps to finish
Timeline
What's changing
Go-live March 2
How-to
Request time off
2-minute video
FAQ
Your questions
34 answered
HR Agent
Ask anything
In English or Spanish
Your team
Manager notes
From Luis, your lead
Feedback
How's it going?
3 questions
✦Your time-off balance moves over automatically. Nothing to re-enter.
ChangeEngine MCP

Run change comms from Claude, ChatGPT or Copilot

The ChangeEngine MCP plugs into the AI assistant your company already approved. Describe the change and it drafts the plan, segments the audience and schedules the sends in your brand. Your roles and approvals stay in charge.

Claude
Claude
ChatGPT
ChatGPT
Microsoft Copilot
Copilot
MCP
Any MCP client
Brief managers firstDraft the rollout planTranslate for every siteNudge who's behindReport adoption by team

MCP (Model Context Protocol) is the open standard AI assistants use to connect to business systems.

✦
ChangeEngine in your assistant
MCP

We're switching expense tools on the 15th. Brief managers Friday, tell everyone Monday, and remind anyone who hasn't submitted in the new tool by the 20th.

WHO
1,180 employees and 96 managers, from Workday
DRAFT
Manager briefing, announcement, quick-start guide, reminder
SEND
Managers Friday 9am, everyone Monday 9am local
TRACK
Reminder on the 20th only to people who haven't submitted

Done. The plan and all four drafts are waiting for your approval in ChangeEngine.

Video case studies

Watch how teams land change

From new systems and new offices to global updates across the US, Mexico and Poland.

Cart.com video case study▶

Cart.com built 22+ segments across the U.S., Mexico, and Poland. Using Slack (68%), SMS (14%), and email to reach frontline and corporate teams effectively.

GoEngineer video case study▶

GoEngineer delivered 69,000+ communications across 27 programs in under a year. Using segmentation, bilingual messaging, and automation to scale clarity and engagement.

Integral Ad Science video case study▶

IAS transformed dense newsletters into multi-touch, trackable campaigns. Using analytics, snackable summaries, and reminders to boost engagement.

Ethos Risk video case study▶

Ethos Risk transformed dense L&D documents into bite sized SMS and email campaigns with quizzes, boosting engagement for a mobile first workforce.

Dealpath video case study▶

Dealpath transformed its handbook into a branded flipbook and aligned every automated communication with its refreshed identity across offices.

Rose Paving video case study▶

Rose Paving breaks long policies into short, timed communications, improving comprehension, safety, and consistency across the organization.

“Before ChangeEngine, everything was manual. You’d sit in front of a blank email, figure out who to send it to, and hope people read it.”

Ethos Risk · Read the case study
See all customer stories →
Integrations

Runs on the HRIS you already have

Names, roles, teams, locations, managers and key dates sync from your HRIS, so every audience builds itself and every program triggers on time. Nothing to export, nothing to upload.

✓75+ HRIS and payroll integrations, plus Active Directory
✓Segment on any synced field: role, location, team, language, manager
✓Most teams fully connected in 7 to 10 business days
See all integrations →
Workday logoWorkday
ADP logoADP
BambooHR logoBambooHR
UKG logoUKG
Rippling logoRippling
SAP SuccessFactors logoSAP SuccessFactors
Oracle HCM logoOracle HCM
Dayforce logoDayforce
Paylocity logoPaylocity
Paychex logoPaychex
Gusto logoGusto
HiBob logoHiBob
Namely logoNamely
Justworks logoJustworks
TriNet logoTriNet
Zenefits logoZenefits
Sage HR logoSage HR
Infor logoInfor
UltiPro logoUltiPro
Cornerstone logoCornerstone
Lattice logoLattice
15Five logo15Five
Factorial logoFactorial
ChartHop logoChartHop

and 50+ more

Under the hood

The modules that carry a change

Change programs aren't a separate tool. They're the platform's modules working together, so the briefing, the announcement, the hub, the answers and the report all know who's affected.

A forward deployed engineer walking an HR leader through a custom app in front of a whiteboard user flow
Forward deployed engineering

Need something we don't do out of the box? Your engineer builds it.

ChangeEngine provides a forward deployed engineer who builds whatever custom apps your change needs, and ships them inside your Employee Hub with your branding and your data.

Readiness checklist by teamPolicy acknowledgment trackerOffice booking and desk guideTraining sign-offRollout status dashboardConnector to your ticketing system

Built with your team and approved by IT before anything goes live.

A new hourly hire in a hi-vis vest smiling at a text on his phone while a shift lead stands beside him in a warehouse
Desk and frontline

Every team hears it, desk or frontline

Write it once. Email and Teams or Slack for the office, SMS and WhatsApp for the field and the floor, QR posters and the hub for everyone. Each person gets it where they read.

Outlook logoOutlook
Gmail logoGmail
Microsoft Teams logoMicrosoft Teams
Slack logoSlack
SMS logoSMS
WhatsApp logoWhatsApp
SharePoint logoSharePoint
Mobile push logoMobile push
QR posters logoQR posters
Analytics

Know which teams are on board, and which aren't

See reads, actions and pulse results by team, location, role and manager. Then follow up only where it's needed, and hand leadership a readout instead of a guess.

✓Adoption and reads by team and manager
✓Pulse results during and after the change
✓Automatic nudges to anyone behind
✓A leadership readout you can forward as is
Explore Engagement Analytics →
Message analytics with open and response rates by channel
Reads and responses by channel
Adoption rates by team during a change
Adoption by team
Who runs it

Change touches every team. One platform keeps them in step.

Rated by HR teams on G2

What People leaders say about rolling out change

G2 Users Most Likely to Recommend, Enterprise, 2026G2 Best Support, Mid-Market, 2026G2 High Performer 2026

"I can finally organize all our programs and visualize moments and communications in a single platform. I can give visibility to the C-suite to showcase how we are thinking about employee journeys."

Julie R.
Julie R.
Chief People Officer

"It feels like we've added a full headcount, but better. We save time, stay on brand, and the AI upgrades are game-changing for manager comms."

Stephani M.
Stephani M.
SVP People

"We started using the tools to help with benefits enrollment and birthday announcements. Today, we have separate campaigns for new acquisition communications, new team member engagement, work anniversaries and regular video updates."

Gregory Guard
Gregory Guard
Strategic HR Leader
Your first 30 days

Live in under two weeks

Our team starts building your first program while IT connects your HRIS, and your forward deployed engineer scopes anything custom.

7 to 10
business days to full setup
75+
HRIS integrations
Day 1

Brand kit loaded

Logo, colors, fonts and tone set once.

Days 2 to 5

HRIS connected

Roles, teams and locations sync.

Days 7 to 10

First program live

Drafted by AI, reviewed by your team.

Day 30

First results

Reads and actions by team and location.

For IT and security

Why IT says yes in one meeting

There is no new app for employees, no code to maintain and nothing to host. ChangeEngine connects to the systems IT already runs through standard, auditable integrations.

Certified

Certified, not self-attested

SOC 2 and ISO 27001 certified and GDPR compliant, with documentation ready in the Trust Center.

Identity

SSO on day one

SAML or OAuth single sign-on with optional 2FA. Employees reach the hub with Google or Microsoft sign-in.

Data

Your data stays in your region

Encryption in transit and at rest, with data residency in the US, EU or Canada. Content is generated inside your ChangeEngine environment.

AI governance

No shadow AI

The MCP runs inside the assistant you already approved and acts with the signed-in user's permissions. Nothing sends without an approval.

Integrations

Through the front door

Workday, ADP, BambooHR, UKG and 75+ more, plus Active Directory, Teams, Slack and SharePoint, all through standard APIs.

Control

Roles and approvals

Role-based permissions and approval steps, so comms, legal and leadership sign off before anything goes out.

FAQ

Change Management questions, answered

What is change management software?

Software that plans and runs the communication side of a change: briefing leaders, telling everyone clearly, answering questions and tracking adoption. ChangeEngine drafts every message, sends it on the right channel and shows you which teams are on board.

Does this cover software rollouts and return to office?

Yes. Change Management now includes what used to be our Digital Adoption and Return to Office programs: tool launches, system switches, hybrid policies and office moves all run on the same engine.

How do managers fit in?

Managers get their own track: a briefing and talking points before the announcement, a view of their team's progress, and reminders to follow up.

Can we reach people without a work email?

Yes. Two-way SMS, WhatsApp, QR posters and the Employee Hub reach field and frontline teams, in their language.

How do we know the change is working?

Engagement Analytics shows reads, actions and pulse results by team, location and manager, and automatically nudges anyone behind.

Can we run it from an AI assistant?

Yes. The ChangeEngine MCP lets Claude, ChatGPT or Copilot draft the plan, target the audience and schedule the rollout, with your normal roles and approvals in place.

Related programs

Programs that run alongside this one

Bring the change you're about to announce.

We'll build the rollout live on the call, managers first.